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How it works

When the flow reaches a Message node, Voicy sends the SMS and moves on right away through the node’s Success or Error branch. The caller hears nothing from this node itself, so the next node usually tells them the message is on its way. You can’t change the sender or recipient in the node.

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Set it up

1

Add the node

Add a Message node to your flow and open Message Settings.
2

Write the message

Type the SMS body. Type [ to insert a variable collected earlier, for example שלום [customer_name], קוד האישור שלך הוא [confirmation_code]. A character counter is shown. There’s no length limit, and long messages are split into parts automatically.
3

Connect both branches

Route Success to the next step and Error to a fallback, for example reading the details aloud instead.

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Requirements

SMS works only on calls to or from a phone number bought through Voicy, and that number must support SMS. On SIP trunk calls and browser test calls, the node always takes the Error branch without sending.
When you verify or deploy the flow, you get a warning (not a blocking error) if the agent has no phone number or its number isn’t SMS-capable.

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In the transcript

Each send attempt adds one system row: SMS sent on success, or Send failed with the error detail. Expand it to see the sender, recipient, body and status. Both successful and failed attempts are recorded with the call.

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Tips

  • Test the full flow on a real phone call. A browser test can only exercise the Error branch.
  • Keep the message short and self-explanatory. The caller may read it after hanging up.
  • If a variable in the body wasn’t collected, check the flow order so it’s collected before the Message node.