Which type to choose
Markdown file
Upload a Markdown file about your business, and your agent has its whole content in front of it for the entire call.What it is
A Markdown knowledge base is a text file you write and upload yourself. Use it for opening hours, branches, prices, policies and frequently asked questions. The whole file is part of the agent’s context on every turn, so the agent can answer from it straight away, with no search step. It works best for short, stable information that must always be available. For a large site or information that changes often, use a website knowledge base instead. You can attach both to the same agent.Create a Markdown knowledge base
1
Open Knowledge Bases
Go to Knowledge Bases and click + Create KB.
2
Choose the type
Set Type to Markdown.
3
Name and describe it
Give it a name (for example, “Hours and locations”) and a short description of what it contains.
4
Choose the file
Pick a
.md file (.markdown and .txt are accepted too). The file can be up to 15,000 tokens, which is about a medium-length document.Update the content
On the knowledge base’s page, click Replace and upload the new version of the file. Each call reads whatever the knowledge base holds when that call starts, so your change reaches the next call. You don’t need to redeploy the agents that use it.The knowledge base page
Tips
- Use clear headings and short sections. The agent reads the file as written.
- The agent answers factual questions only from its sources. It won’t guess from general knowledge. If callers ask for something the file doesn’t cover, add it to the file.
- Check Raw view after you upload, to see exactly what the agent sees.
Website
Connect your business’s website, and your agent answers callers’ questions by looking up the relevant pages during the call.How it works
Voicy reads your site’s pages and keeps a stored copy up to date. When a caller asks about the business, the agent searches that copy, reads the most relevant pages, and answers from them. Nothing is fetched from your site during the call.Create a website knowledge base
1
Create it
In Knowledge Bases, click + Create KB, set Type to Website, and enter your domain, for example
example.co.il. Each domain can be added once per account.2
Watch the first crawl
The first crawl starts on its own. The status shows Crawling · A of L with an estimate of the time left, and the Pages table fills in as pages are read. The agent can answer from a page as soon as it’s stored.
Keeping it up to date
- Schedule: your site is re-crawled automatically at night, between 01:00 and 06:00 Israel time.
- Scan notes: if your sitemap dates its pages reliably, Voicy checks only changed pages each night and does a full scan weekly (“Delta scan daily. Full scan weekly.”). A red (!) means the dates are missing or unreliable, so the site gets a full scan every night. This isn’t an error.
- Re-crawl: click Re-crawl after you change your site, for example after a price update. It reads every page. The button then shows Queued and Crawling…. After a run it’s disabled for about 5 minutes, with a countdown.