Before you start
- A Voicy dashboard login at
app.voicy.co. If you don’t have one, see Users and access. - A phone number on your account. Numbers are added to your account by Voicy. If Phones shows no numbers, contact your Voicy representative, or bring your own SIP trunk.
- Google Chrome with a microphone, for the browser test call.
1
Create the agent
Open Agents and click Add Agent. Pick an agent type and click Continue. Single Prompt is one system prompt for the whole call. Flow gives you a visual editor for conversations with several stages. The new agent opens in the editor.
2
Write the prompt
In the prompt editor, describe who the agent is, what it should do on the call and what it must not do. You can use variables in square brackets, for example
[company_name], and fill them in per call. If you add a welcome message, the agent says it word for word at the start of every call. Leave it empty and the agent writes its own opening line from the prompt.3
Pick a voice
Open the Language & Voice dialog and choose a voice. You can also adjust the speaking speed there if the voice supports it.
4
Test it in the browser
In the right-hand panel, open the Test Call tab and click Test Call. Talk to the agent and watch the live transcript. Browser tests always use your latest edits. See Test Call in the browser.
5
Deploy
Click Deploy. You can add a short comment, such as “first version”. Phone callers only ever hear a deployed version. See Draft and deploy an agent.
6
Assign a phone number
Open Phones. On your number’s row, open the ⋮ menu, choose Assign Agent, pick your agent and click Assign. You can’t assign an agent that has never been deployed. See Phone numbers.
7
Call it
Dial the number from any phone. When the call ends, open Calls to see the transcript, the recording and the summary. See Call history, transcripts and recordings.
Next steps
- Send call data to your own systems with Webhooks.
- Place calls from your code with Make outbound calls via API.